# The Local Government (Best Value) Performance Indicators and Performance Standards Order 2001, Schedule 8: HOUSING BENEFIT AND COUNCIL TAX BENEFIT PERFORMANCE INDICATORS


Indicator Number
Description of indicator
1
Security: whether the authority has a written and pro-active strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department of Social Security, which is communicated regularly to all staff.
2
The average cost of handling a Housing Benefit or Council Tax Benefit claim, taking into account differences in the types of claim received.
3
The speed of processing;
the average time for processing new claims.
4
The speed of processing;
the average time for processing notifications of changes of circumstances.
5
The speed of processing;
the percentage of renewal claims processed on time.
6
The accuracy of processing;
the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases checked post-determination.
7
The accuracy of processing;
the percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year.

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Source: https://www.legislation.gov.uk/uksi/2001/724/schedule/8 (the official version)
Page: https://openlegislation.uk/local-government-best-value-performance-indicators-and-performance-standards-order-2001/schedule-8
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.