{
  "url": "https://openlegislation.uk/local-government-best-value-performance-indicators-and-performance-standards-order-2002/schedule-6",
  "json_url": "https://openlegislation.uk/local-government-best-value-performance-indicators-and-performance-standards-order-2002/schedule-6.json",
  "legislation": "uksi/2002/523",
  "legislation_title": "The Local Government (Best Value) Performance Indicators and Performance Standards Order 2002",
  "legislation_url": "https://openlegislation.uk/local-government-best-value-performance-indicators-and-performance-standards-order-2002",
  "path": "schedule/6",
  "kind": "schedule",
  "number": "6",
  "heading": "HOUSING BENEFIT AND COUNCIL TAX BENEFIT PERFORMANCE INDICATORS",
  "text": "Indicator Number\nDescription of indicator\n1\nSecurity: whether the authority has a written and pro-active strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department for Work and Pensions, which is communicated regularly to all staff.\n2\nThe speed of processing;\nthe average time for processing new claims.\n3\nThe speed of processing;\nthe average time for processing notifications of changes of circumstances.\n4\nThe speed of processing;\nthe percentage of renewal claims processed on time.\n5\nThe accuracy of processing;\nthe percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases checked post-determination.\n6\nThe accuracy of processing;\nthe percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2002/523/schedule/6",
    "retrieved_at": "2026-10-29T07:13:35.683064+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}