{
  "url": "https://openlegislation.uk/local-government-best-value-performance-indicators-wales-order-2002/schedule-11",
  "json_url": "https://openlegislation.uk/local-government-best-value-performance-indicators-wales-order-2002/schedule-11.json",
  "legislation": "wsi/2002/757",
  "legislation_title": "The Local Government (Best Value Performance Indicators) (Wales) Order 2002",
  "legislation_url": "https://openlegislation.uk/local-government-best-value-performance-indicators-wales-order-2002",
  "path": "schedule/11",
  "kind": "schedule",
  "number": "11",
  "heading": "HOUSING BENEFIT AND COUNCIL TAX BENEFIT INDICATORS",
  "text": "Indicator Number\nDescription of indicator\nNote: Definitions of terms and guidance on measuring performance against these indicators are set out in the Housing Benefit and Council Tax Benefit Management Information System Guide produced by the DWP.\nNAWPI 11.1 / BV76\nSecurity: Whether the best value authority has a written and proactive strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department of Work and Pensions (DWP) which is communicated regularly to all staff?\nYes/no\nNAWPI 11.3 (a)/ BV78a\nSpeed of processing:\n(a) Average time for processing new . claims\nNAWPI 11.3 (b)/ BV78b(b) Average time for processing notifications of changes of circumstances.\nNAWPI 11.3 (c) BV78c(c) Percentage of renewal claims processed on time.\nNAWPI 11.4 (a)/ BV79a\nAccuracy of processsing:\n(a) Percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases schecked post-determination.\nNAWPI 11.4 (b)/ BV79b(b) The percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the financial year.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2002/757/schedule/11",
    "retrieved_at": "2026-10-29T00:14:28.609362+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}