# The Local Government (Best Value Performance Indicators) (Wales) Order 2005, Schedule 8: HOUSING BENEFIT AND COUNCIL TAX BENEFIT INDICATORS


Indicator number
Headline indicator
NS20
Housing Benefit security:—
(a) the number of claimants visited per 1,000 caseload;
(b) the number of fraud investigators employed per 1,000 caseload;
(c) the number of fraud investigations per 1,000 caseload; and
(d) the number of prosecutions and sanctions per 1,000 caseload.
NS21
Speed of processing:—
(a) average time for processing new claims; and
(b) average time for processing notification of change of circumstances.
NS22
Accuracy of processing: —
(a) the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the decision for a sample of cases checked post decision; and
(b) the percentage of housing benefit overpayments recovered.

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Source: https://www.legislation.gov.uk/wsi/2005/665/schedule/8 (the official version)
Page: https://openlegislation.uk/local-government-best-value-performance-indicators-wales-order-2005/schedule-8
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.