{
  "url": "https://openlegislation.uk/motor-vehicles-insurance-requirements-immobilisation-removal-and-disposal-regulations-2011/regulation-14",
  "json_url": "https://openlegislation.uk/motor-vehicles-insurance-requirements-immobilisation-removal-and-disposal-regulations-2011/regulation-14.json",
  "legislation": "uksi/2011/1120",
  "legislation_title": "The Motor Vehicles (Insurance Requirements) (Immobilisation, Removal and Disposal) Regulations 2011",
  "legislation_url": "https://openlegislation.uk/motor-vehicles-insurance-requirements-immobilisation-removal-and-disposal-regulations-2011",
  "path": "regulation/14",
  "kind": "regulation",
  "number": "14",
  "heading": "Disputes",
  "text": "(1) This regulation applies to a dispute which has arisen because—\n(a) a person (“the claimant”) has paid a charge in accordance with regulation 6 or 12 in order to secure the release or to obtain possession of a vehicle and alleges that the charge (“the disputed charge”) should be refunded to the claimant on the ground that, at the time the vehicle was immobilised or, where it was not immobilised, at the time it was removed—\n(i) an offence under section 144A was not being committed; or\n(ii) any of the circumstances specified in regulation 4(2) applied to the vehicle; and\n(b) the person to whom the disputed charge was paid refuses to refund the charge.\n(2) The claimant under a dispute to which this regulation applies may appeal against the refusal of a refund by sending, to the authorised person whose name is given for this purpose in the notice under regulation 5(3) or the statement under regulation 12(3) at the address so given, written representations stating the grounds on which a refund is claimed.\n(3) The authorised person to whom the appeal is made must consider any representations duly made and any evidence provided in support of them and must notify the claimant as to whether or not the appeal for a refund is upheld, but the authorised person may disregard representations and evidence received later than 28 days from the date on which the vehicle was released, or as the case may be, on which possession was taken of it.\n(4) The authorised person must uphold the appeal if the authorised person is satisfied that—\n(a) the ground in paragraph (1)(a)(i) or the ground in paragraph (1)(a)(ii) has been established; and\n(b) the disputed charge has not been refunded.\n(5) Where the authorised person upholds an appeal, that person must inform the claimant of the decision and the Secretary of State must refund the disputed charge.\n(6) Where the authorised person rejects the appeal, that person must inform the claimant of the decision and of the right to make a further appeal under paragraph (7).\n(7) A claimant who has made an appeal to an authorised person under paragraph (2) may make a further appeal to the appropriate court in accordance with paragraph (9)—\n(a) if the claimant’s appeal under paragraph (2) has been rejected under paragraph (6) and the further appeal is made within 28 days of the claimant being served with notification to that effect under paragraph (6); or\n(b) if the authorised person has not notified the claimant of the outcome of the appeal in accordance with paragraph (5) or (6) and 56 days have elapsed since the claimant appealed.\n(8) If the court finds that—\n(a) the ground in paragraph (1)(a)(i) or the ground in paragraph (1)(a)(ii) has been established; and\n(b) the disputed charge has not been refunded,\nit shall order the Secretary of State to refund the disputed charge.\nit shall order the Secretary of State to refund the disputed charge.\n(9) A further appeal in accordance with paragraph (7) lies—\n(a) in relation to a vehicle that was stationary on a road or other public place in England or Wales, to a magistrates’ court by way of complaint;\n(b) in relation to a vehicle that was stationary on a road or other public place in Scotland, to the Sheriff by way of summary application.",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Reg. 14(4) substituted (30.6.2015) by The Motor Vehicles (Insurance Requirements) (Immobilisation, Removal and Disposal) (Amendment) Regulations 2015 (S.I. 2015/854), regs. 1, 2(e)(i)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Reg. 14(8) substituted (30.6.2015) by The Motor Vehicles (Insurance Requirements) (Immobilisation, Removal and Disposal) (Amendment) Regulations 2015 (S.I. 2015/854), regs. 1, 2(e)(ii)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 14 in force at 16.5.2011, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2011/1120/regulation/14",
    "retrieved_at": "2026-10-29T02:08:52.539626+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}