# The National Health Service (Complaints) Amendment Regulations 2006, Regulation 11: Amendment of regulation 18 of the Principal Regulations


In regulation 18 (panels) of the Principal Regulations—
(a) for paragraph (1), substitute—
“(1) The Healthcare Commission may use an independent panel to hear and consider complaints.”;
(b) in paragraph (2), omit “lay”;
(c) omit paragraph (3);
(d) in paragraph (4), for “ to (7)” substitute “and (6)”;
(e) in paragraph (5), after “informed” insert “in a timely manner”; and
(f) omit paragraph (7).

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Source: https://www.legislation.gov.uk/uksi/2006/2084/regulation/11 (the official version)
Page: https://openlegislation.uk/national-health-service-complaints-amendment-regulations-2006/regulation-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.