Regulation 7 Amendment of regulation 13 of the Principal Regulations

In regulation 13 (response) of the Principal Regulations, for paragraph (3) substitute—

“(3)

Subject to paragraph (4), the response must be sent to the complainant within 25 working days beginning on the date on which the complaint was made, unless the complainant agrees to a longer period in which case the response may be sent within that longer period.”.