{
  "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004",
  "json_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004.json",
  "id": "uksi/2004/1768",
  "title": "The National Health Service (Complaints) Regulations 2004",
  "short_title": "National Health Service (Complaints) 2004",
  "long_title": "These Regulations make provision for complaints in the National Health Service. They require NHS bodies to establish and operate complaints procedures with a view to securing a speedy resolution of complaints at local level. Where such resolution is not achieved, the regulations provide for complaints to be considered by the Commission for Healthcare, Audit and Inspection (the Healthcare Commission) established under section 41 of the Health and Social Care (Community Health and Standards) Act 2003.",
  "citation": "S.I. 2004/1768",
  "type": "uksi",
  "year": "2004",
  "number": "1768",
  "version": "current",
  "date": "2004-07-09",
  "revised": false,
  "valid_from": null,
  "extent": null,
  "unapplied_effects": 18,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/I",
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      "number": "I",
      "heading": "INTRODUCTION",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
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      "path": "regulation/1",
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      "heading": "Citation, commencement and application",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-1",
      "extent": null,
      "status": null,
      "parent": "part/I"
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    {
      "path": "regulation/2",
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      "heading": "Interpretation",
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      "status": null,
      "parent": "part/I"
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    {
      "path": "part/II",
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      "number": "II",
      "heading": "HANDLING AND CONSIDERATION OF COMPLAINTS BY NHS BODIES",
      "url": null,
      "extent": null,
      "status": null,
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    {
      "path": "regulation/3",
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      "heading": "Arrangements for the handling and consideration of complaints",
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      "extent": null,
      "status": null,
      "parent": "part/II"
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    {
      "path": "regulation/4",
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      "heading": "Responsibility for complaints arrangements",
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      "parent": "part/II"
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      "path": "regulation/5",
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      "parent": "part/II"
    },
    {
      "path": "regulation/6",
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      "heading": "Complaints to NHS bodies",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-6",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Matters excluded from consideration under the arrangements",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-7",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
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      "heading": "Persons who may make complaints",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-8",
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      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
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      "heading": "Making a complaint",
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    {
      "path": "regulation/10",
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    {
      "path": "regulation/11",
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    },
    {
      "path": "regulation/12",
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      "parent": "part/II"
    },
    {
      "path": "regulation/13",
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      "heading": "Response",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-13",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "part/III",
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      "number": "III",
      "heading": "HANDLING AND CONSIDERATION OF COMPLAINTS BY THE HEALTHCARE COMMISSION",
      "url": null,
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      "parent": null
    },
    {
      "path": "regulation/14",
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      "heading": "General complaints remit of the Healthcare Commission",
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    },
    {
      "path": "regulation/15",
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      "number": "15",
      "heading": "Remit of Healthcare Commission in relation to complaints about NHS foundation trusts",
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      "extent": null,
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    },
    {
      "path": "regulation/16",
      "kind": "regulation",
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      "heading": "Decision on handling of complaint",
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      "extent": null,
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "regulation/17",
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      "heading": "Investigation by the Healthcare Commission",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-17",
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    },
    {
      "path": "regulation/18",
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      "heading": "Panels",
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      "extent": null,
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    },
    {
      "path": "regulation/19",
      "kind": "regulation",
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      "heading": "Report of investigation by the Healthcare Commission",
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      "status": null,
      "parent": "part/III"
    },
    {
      "path": "part/IV",
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      "heading": "GENERAL",
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    },
    {
      "path": "regulation/20",
      "kind": "regulation",
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      "heading": "Publicity",
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    {
      "path": "regulation/21",
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      "number": "21",
      "heading": "Monitoring",
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    },
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      "heading": "TRANSITIONAL PROVISION AND REVOCATIONS",
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    },
    {
      "path": "regulation/23",
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    },
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      "heading": "Revocations",
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      "parent": "part/V"
    },
    {
      "path": "signature",
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      "number": null,
      "heading": "Signature",
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      "extent": null,
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    {
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      "kind": "note",
      "number": null,
      "heading": "Explanatory note",
      "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/note",
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