{
  "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-11",
  "json_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-11.json",
  "legislation": "uksi/2004/1768",
  "legislation_title": "The National Health Service (Complaints) Regulations 2004",
  "legislation_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004",
  "path": "regulation/11",
  "kind": "regulation",
  "number": "11",
  "heading": "Acknowledgement and record of complaint",
  "text": "(1) The complaints manager must send to the complainant a written acknowledgement of the complaint within 2 working days of the date on which the complaint was made.\n(2) Where a complaint was made orally, the acknowledgement must be accompanied by the written record mentioned in regulation 9(2)(a) with an invitation to the complainant to sign and return it.\n(3) The complaints manager must send a copy of the complaint and his acknowledgement to any person identified in the complaint as the subject of the complaint.\n(4) The acknowledgement sent to the complainant under paragraph (1) must include information about the right to assistance from the independent advocacy services provided under section 19A of the 1977 Act.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/1768/regulation/11",
    "retrieved_at": "2026-10-29T05:22:56.607863+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}