{
  "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-21",
  "json_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-21.json",
  "legislation": "uksi/2004/1768",
  "legislation_title": "The National Health Service (Complaints) Regulations 2004",
  "legislation_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004",
  "path": "regulation/21",
  "kind": "regulation",
  "number": "21",
  "heading": "Monitoring",
  "text": "(1) For the purpose of monitoring the arrangements under these Regulations each NHS body must prepare a report for each quarter of the year for consideration by its Board.\n(2) The reports mentioned in paragraph (1) must—\n(a) specify the numbers of complaints received;\n(b) identify the subject matter of those complaints;\n(c) summarise how they were handled including the outcome of the investigations; and\n(d) identify any complaints where the recommendations of the Healthcare Commission were not acted upon, giving the reasons why not.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/1768/regulation/21",
    "retrieved_at": "2026-10-29T05:22:56.607863+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}