# The National Health Service (Complaints) Regulations 2004, Regulation 21: Monitoring


(1) For the purpose of monitoring the arrangements under these Regulations each NHS body must prepare a report for each quarter of the year for consideration by its Board.
(2) The reports mentioned in paragraph (1) must—
(a) specify the numbers of complaints received;
(b) identify the subject matter of those complaints;
(c) summarise how they were handled including the outcome of the investigations; and
(d) identify any complaints where the recommendations of the Healthcare Commission were not acted upon, giving the reasons why not.

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Source: https://www.legislation.gov.uk/uksi/2004/1768/regulation/21 (the official version)
Page: https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-21
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.