{
  "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-5",
  "json_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-5.json",
  "legislation": "uksi/2004/1768",
  "legislation_title": "The National Health Service (Complaints) Regulations 2004",
  "legislation_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004",
  "path": "regulation/5",
  "kind": "regulation",
  "number": "5",
  "heading": "Complaints manager",
  "text": "(1) Each NHS body must designate a person, in these Regulations referred to as a complaints manager, to manage the procedures for handling and considering complaints and in particular—\n(a) to perform the functions of the complaints manager under this Part; and\n(b) to perform such other functions in relation to complaints as the NHS body may require.\n(2) The functions of the complaints manager may be performed by him or by any person authorised by the NHS body to act on his behalf.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "am",
      "affecting": "uksi/2006/2084",
      "affecting_title": "The National Health Service (Complaints) Amendment Regulations 2006"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/1768/regulation/5",
    "retrieved_at": "2026-10-29T05:22:56.607863+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}