{
  "url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-7",
  "json_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-7.json",
  "legislation": "uksi/2004/1768",
  "legislation_title": "The National Health Service (Complaints) Regulations 2004",
  "legislation_url": "https://openlegislation.uk/national-health-service-complaints-regulations-2004",
  "path": "regulation/7",
  "kind": "regulation",
  "number": "7",
  "heading": "Matters excluded from consideration under the arrangements",
  "text": "The following complaints are excluded from the scope of the arrangements required under this Part —\n(a) a complaint made by an NHS body which relates to the exercise of its functions by another NHS body;\n(b) a complaint made by a primary care provider which relates either to the exercise of its functions by an NHS body or to the contract or arrangements under which it provides primary care services;\n(c) a complaint made by an employee of an NHS body about any matter relating to his contract of employment;\n(d) a complaint made by an independent provider or an NHS foundation trust about any matter relating to arrangements made by an NHS body with that independent provider or NHS foundation trust;\n(e) a complaint which relates to the provision of primary medical services in accordance with arrangements made by a Primary Care Trust with a Strategic Health Authority under section 28C of the 1977 Act or under a transitional agreement;\n(f) a complaint which is being or has been investigated by the Health Service Commissioner;\n(g) a complaint arising out of an NHS body’s alleged failure to comply with a data subject request under the Data Protection Act 1998 or a request for information under the Freedom of Information Act 2000()\n(h) a complaint about which the complainant has stated in writing that he intends to take legal proceedings; and\n(i) a complaint about which an NHS body is taking or is proposing to take disciplinary proceedings in relation to the substance of the complaint against a person who is the subject of the complaint.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "1998 c. 29"
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "2000 c. 36."
    }
  ],
  "outstanding_effects": [
    {
      "type": "am",
      "affecting": "uksi/2006/2084",
      "affecting_title": "The National Health Service (Complaints) Amendment Regulations 2006"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/1768/regulation/7",
    "retrieved_at": "2026-10-29T05:22:56.607863+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}