# The National Health Service (Complaints) Regulations 2004, Regulation 9: Making a complaint


(1) Where a person wishes to make a complaint under these Regulations, he may make the complaint to the complaints manager or any other member of the staff of the NHS body which is the subject of the complaint.
(2) A complaint may be made orally or in writing (including electronically) and—
(a) where it is made orally, the complaints manager must make a written record of the complaint which includes the name of the complainant, the subject matter of the complaint and the date on which it was made; and
(b) where it is made in writing, the complaints manager must make a written record of the date on which it was received.
(3) For the purposes of these Regulations where the complaint is made in writing it is treated as being made on the date on which it is received by the complaints manager or as the case may be, other member of the staff of the NHS body.

---
Source: https://www.legislation.gov.uk/uksi/2004/1768/regulation/9 (the official version)
Page: https://openlegislation.uk/national-health-service-complaints-regulations-2004/regulation-9
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.