{
  "url": "https://openlegislation.uk/national-health-service-general-medical-services-contracts-regulations-2015/regulation-79",
  "json_url": "https://openlegislation.uk/national-health-service-general-medical-services-contracts-regulations-2015/regulation-79.json",
  "legislation": "uksi/2015/1862",
  "legislation_title": "The National Health Service (General Medical Services Contracts) Regulations 2015",
  "legislation_url": "https://openlegislation.uk/national-health-service-general-medical-services-contracts-regulations-2015",
  "path": "regulation/79",
  "kind": "regulation",
  "number": "79",
  "heading": "Complaints procedure",
  "text": "(1) The contractor must establish and operate a complaints procedure to deal with complaints made in relation to any matter that is reasonably connected with the provision of services under the contract.\n(2) The complaints procedure must comply with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 .",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "M",
      "label": "M1",
      "text": "S.I. 2009/309; as amended by S.I. 2009/1768, S.I. 2012/1909 and S.I. 2013/235 and 349."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2015/1862/regulation/79",
    "retrieved_at": "2026-10-28T23:30:48.208183+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}