{
  "url": "https://openlegislation.uk/national-health-service-local-pharmaceutical-services-etc-regulations-2006/schedule-2/paragraph-25",
  "json_url": "https://openlegislation.uk/national-health-service-local-pharmaceutical-services-etc-regulations-2006/schedule-2/paragraph-25.json",
  "legislation": "uksi/2006/552",
  "legislation_title": "The National Health Service (Local Pharmaceutical Services etc.) Regulations 2006",
  "legislation_url": "https://openlegislation.uk/national-health-service-local-pharmaceutical-services-etc-regulations-2006",
  "path": "schedule/2/paragraph/25",
  "kind": "paragraph",
  "number": "25",
  "heading": "Complaints",
  "text": "A contractor must have in place arrangements for the handling and consideration of complaints about any matter connected with its provision of local pharmaceutical services which are essentially the same as those set out in Part II of the National Health Service (Complaints) Regulations 2004.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "S.I. 2004/1768."
    }
  ],
  "outstanding_effects": [
    {
      "type": "words omitted",
      "affecting": "uksi/2012/1467",
      "affecting_title": "The National Health Service (Local Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "rev in pt (19.1.2007)",
      "affecting": "uksi/2006/3373",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Amendment) Regulations 2006"
    },
    {
      "type": "added",
      "affecting": "uksi/2008/1514",
      "affecting_title": "The Local Involvement Networks (Miscellaneous Amendments) Regulations 2008"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2009/309",
      "affecting_title": "The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009"
    },
    {
      "type": "am",
      "affecting": "uksi/2009/2205",
      "affecting_title": "The National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2010/914",
      "affecting_title": "The National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) (Amendment) Regulations 2010"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/2404",
      "affecting_title": "The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012"
    },
    {
      "type": "words omitted",
      "affecting": "uksi/2012/2404",
      "affecting_title": "The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/2404",
      "affecting_title": "The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/2404",
      "affecting_title": "The Tribunals, Courts and Enforcement Act 2007 (Consequential Amendments) Order 2012"
    },
    {
      "type": "words omitted",
      "affecting": "uksi/2012/1467",
      "affecting_title": "The National Health Service (Local Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2012/1467",
      "affecting_title": "The National Health Service (Local Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2012/1467",
      "affecting_title": "The National Health Service (Local Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2012/1467",
      "affecting_title": "The National Health Service (Local Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2008/528",
      "affecting_title": "The Local Involvement Networks Regulations 2008"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2006/552/schedule/2/paragraph/25",
    "retrieved_at": "2026-10-29T04:36:12.989408+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}