Paragraph 21 Service outline in respect of support for self-care
Where it appears to a pharmacist or his staff, having regard to the need to minimise the inappropriate use of health and social care services, that a person using his pharmacy would benefit from advice from the pharmacist to help him manage a medical condition (including, in the case of a carer, to help the carer in assisting in the management of another person’s medical condition), the pharmacist shall provide advice to the person using the pharmacy as regards managing the medical condition, including, as appropriate, advice—
on treatment options, including advice on the selection and use of appropriate drugs which are not prescription only medicines; and
on changes to the patient’s lifestyle.
The pharmacist shall, in appropriate cases, keep and maintain a record of any advice given under paragraph (1), and of any drugs supplied when the advice was given, and that record shall be in a form that facilitates—
auditing of the provision of pharmaceutical services by the pharmacist; and
follow-up care for the person to whom or in respect of whom the advice has been given.