Paragraph 32 Complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 1 para. 32 substituted by Local Authority Social Services and National Health Service Complaints 2009 Sch. para. 1(2)
Sch. 1 para. 1(e) added by Local Involvement Networks 2008 reg. 5(2)
Sch. 1 para. 26(2)(f) substituted by National Health Service (Pharmaceutical Services) 2011 reg. 3(6)
Sch. 1 para. 8(8) words omitted by National Health Service (Pharmaceutical Services) 2012 reg. 2(2)(a)(i)
Sch. 1 para. 8(8)(f) words omitted by National Health Service (Pharmaceutical Services) 2012 reg. 2(2)(a)(ii)
Sch. 1 para. 8(9) omitted by National Health Service (Pharmaceutical Services) 2012 reg. 2(2)(b)
Sch. 1 para. 8(10)(a) omitted by National Health Service (Pharmaceutical Services) 2012 reg. 2(2)(c)
Sch. 1 para. 8(10A) inserted by National Health Service (Pharmaceutical Services) 2012 reg. 2(2)(d)
sch 1 am by National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) 2009 regs 2, 17 - 22
sch 1 rev in pt by National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) 2009 regs 2, 17 - 22
Sch. 1 para. 28(6) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 10
Sch. 1 para. 34(3A) words substituted by National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) 2010 reg. 7(a)
Sch. 1 para. 36(4) words substituted by National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) 2010 reg. 7(b)
Sch. 1 para. 26(2)(a)(ii)(iia) substituted for Sch. 1 para. 26(2)(a)(ii) by National Health Service (Pharmaceutical Services) 2011 reg. 3(2)(a)
Sch. 1 para. 26(2)(a)(v) omitted by National Health Service (Pharmaceutical Services) 2011 reg. 3(2)(b)
Sch. 1 para. 26(2)(b) words substituted by National Health Service (Pharmaceutical Services) 2011 reg. 3(3)
Sch. 1 para. 26(2)(c)(iiia) inserted by National Health Service (Pharmaceutical Services) 2011 reg. 3(4)(a)
Sch. 1 para. 26(2)(c)(vi) substituted by National Health Service (Pharmaceutical Services) 2011 reg. 3(4)(b)
Sch. 1 para. 26(2)(c)(vii) word omitted by National Health Service (Pharmaceutical Services) 2011 reg. 3(4)(c)
Sch. 1 para. 26(2)(c)(viia) inserted by National Health Service (Pharmaceutical Services) 2011 reg. 3(4)(c)
Sch. 1 para. 26(2)(e)(iv) words inserted by National Health Service (Pharmaceutical Services) 2011 reg. 3(5)(a)
Sch. 1 para. 26(2)(e)(iv) word omitted by National Health Service (Pharmaceutical Services) 2011 reg. 3(5)(b)
Sch. 1 para. 26(2)(g) inserted by National Health Service (Pharmaceutical Services) 2011 reg. 3(7)
Sch 1, Pt 4, para 31 subst by National Health Service (Pharmaceutical Services) 2005 regs 1(3), 21(1)
Sch 1, Pt 5, para 36 am by National Health Service (Pharmaceutical Services) 2005 regs 1(3), 21(2)
sch 1 am (19.1.2007) by National Health Service (Pharmaceutical Services) 2006 reg 41
Sch. 1 para. 23(4) words substituted by National Health Service (Pharmaceutical Services) (Remuneration for Persons providing Pharmaceutical Services) 2007 reg. 7
sch 1 rev in pt by National Health Service (Pharmaceutical Services) 2008 reg 3
sch 1 am by National Health Service (Pharmaceutical Services) 2008 reg 3
Sch. 1 para. 6 substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 4
Sch. 1 para. 9(4)(b) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 5
Sch. 1 para. 10(1) Sch. 1 para. 10 renumbered as Sch. 1 para. 10(1) by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 6(2)
Sch. 1 para. 10(1)(c)(ca) substituted for Sch. 1 para. 10(1)(c) by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 6(3)(a)
Sch. 1 para. 10(1)(l) word omitted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 6(3)(b)
Sch. 1 para. 10(1)(n)(o) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 6(3)(c)
Sch. 1 para. 10(2) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 6(4)
Sch. 1 para. 11A and cross-heading inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 7
Sch. 1 para. 19(1A) inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 8(2)
Sch. 1 para. 19(3) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 8(3)
Sch. 1 para. 26(2)(d) substituted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 9
Sch. 1 para. 37(1)(b)(i) words inserted by National Health Service (Pharmaceutical Services) (Appliances) 2009 reg. 11
Sch. 1 para. 1(d) omitted by Local Involvement Networks 2008 Sch. para. 8(6)
Sch. 1 para. 26(2)(a)(vi) omitted by Local Involvement Networks 2008 Sch. para. 8(6)
Sch. 1 para. 26(2)(a)(i) words omitted by National Health Service (Pharmaceutical Services) 2008 reg. 3(a)
Sch. 1 para. 26(2)(a)(i) words inserted by National Health Service (Pharmaceutical Services) 2008 reg. 3(a)
Sch. 1 para. 28(1)(a) words substituted by National Health Service (Pharmaceutical Services) 2008 reg. 3(b)

A pharmacist shall have in place arrangements for the handling and consideration of complaints about any matter connected with his provision of pharmaceutical services which are essentially the same as those set out in Part II of the National Health Service (Complaints) Regulations 2004^f1.

Annotations

Footnotes

f1: S.I. 2004/1768; see also regulation 4 of those Regulations which imposes a requirement on Primary Care Trusts to ensure that pharmacists have such arrangements in place.