{
  "url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005/schedule-2/paragraph-9",
  "json_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005/schedule-2/paragraph-9.json",
  "legislation": "uksi/2005/641",
  "legislation_title": "The National Health Service (Pharmaceutical Services) Regulations 2005",
  "legislation_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005",
  "path": "schedule/2/paragraph/9",
  "kind": "paragraph",
  "number": "9",
  "heading": "Complaints procedures",
  "text": "(1) Where a dispensing doctor—\n(a) is a GMS contractor, or is engaged or employed by a GMS contractor, the complaints procedure established in accordance with the terms of a GMS contract which give effect to paragraph 92 of Schedule 6 to the GMS Regulations;\n(b) is a PMS contractor, or is engaged or employed by a PMS contractor, the complaints procedure established in accordance with the terms of a PMS agreement which give effect to paragraph 86 of Schedule 5 to the PMS Regulations;\n(c) is an APMS contractor, or is engaged or employed by an APMS contractor, the complaints procedure established by the relevant APMS contract to deal with complaints in relation to the provision of primary medical services;\n(d) is employed or engaged by a Primary Care Trust for the purposes of providing services within a PCTMS practice, the complaints procedure established by that PCTMS practice to deal with complaints in relation to the provision of primary medical services,\nshall apply in relation to any matter reasonably connected with the provision of pharmaceutical services as it applies as respects to services provided under that contract or agreement, or within that practice.\n(2) Accordingly, the term of any relevant GMS contract which gives effect to paragraph 97 of Schedule 6 to the GMS Regulations or the equivalent provision in the PMS Regulations also applies in relation to complaints about such matters.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "words added",
      "affecting": "uksi/2009/309",
      "affecting_title": "The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009"
    },
    {
      "type": "am",
      "affecting": "uksi/2006/1501",
      "affecting_title": "The National Health Service (Primary Medical Services and Pharmaceutical Services) (Miscellaneous Amendments) Regulations 2006"
    },
    {
      "type": "added",
      "affecting": "uksi/2008/1514",
      "affecting_title": "The Local Involvement Networks (Miscellaneous Amendments) Regulations 2008"
    },
    {
      "type": "am",
      "affecting": "uksi/2009/2205",
      "affecting_title": "The National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) Regulations 2009"
    },
    {
      "type": "am",
      "affecting": "uksi/2005/1501",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Amendment No. 2) Regulations 2005"
    },
    {
      "type": "am (19.1.2007)",
      "affecting": "uksi/2006/3373",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Amendment) Regulations 2006"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2008/528",
      "affecting_title": "The Local Involvement Networks Regulations 2008"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2005/641/schedule/2/paragraph/9",
    "retrieved_at": "2026-10-29T05:04:38.912950+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}