{
  "url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005/schedule-3/paragraph-19",
  "json_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005/schedule-3/paragraph-19.json",
  "legislation": "uksi/2005/641",
  "legislation_title": "The National Health Service (Pharmaceutical Services) Regulations 2005",
  "legislation_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-regulations-2005",
  "path": "schedule/3/paragraph/19",
  "kind": "paragraph",
  "number": "19",
  "heading": "Complaints",
  "text": "A supplier of appliances shall have in place arrangements for the handling and consideration of complaints about any matter connected with his provision of pharmaceutical services which are essentially the same as those set out in Part II of the National Health Service (Complaints) Regulations 2004.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "S.I. 2004/1768; see also regulation 4 of those Regulations which imposes a requirement on Primary Care Trusts to ensure that suppliers of appliances have such arrangements in place."
    }
  ],
  "outstanding_effects": [
    {
      "type": "substituted",
      "affecting": "uksi/2009/309",
      "affecting_title": "The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009"
    },
    {
      "type": "added",
      "affecting": "uksi/2008/1514",
      "affecting_title": "The Local Involvement Networks (Miscellaneous Amendments) Regulations 2008"
    },
    {
      "type": "rev in pt",
      "affecting": "uksi/2009/2205",
      "affecting_title": "The National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) Regulations 2009"
    },
    {
      "type": "am",
      "affecting": "uksi/2009/2205",
      "affecting_title": "The National Health Service (Miscellaneous Amendments Relating to Community Pharmaceutical Services and Optometrist Prescribing) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "Sch. 3 para. 13A renumbered as Sch. 3 para. 13AA",
      "affecting": "uksi/2010/914",
      "affecting_title": "The National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) (Amendment) Regulations 2010"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2010/914",
      "affecting_title": "The National Health Service (Pharmaceutical Services and Local Pharmaceutical Services) (Amendment) Regulations 2010"
    },
    {
      "type": "subst",
      "affecting": "uksi/2005/1501",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Amendment No. 2) Regulations 2005"
    },
    {
      "type": "am (19.1.2007)",
      "affecting": "uksi/2006/3373",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Amendment) Regulations 2006"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2012/1399",
      "affecting_title": "The National Health Service (Pharmaceutical Services) Amendment Regulations 2012"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "Sch. 3 para. 7 renumbered as Sch. 3 para. 7(1)",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "Sch. 3 para. 8 renumbered as Sch. 3 para. 8(1)",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "substituted for Sch. 3 para. 8(1)(c)-(e)",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/3340",
      "affecting_title": "The National Health Service (Pharmaceutical Services) (Appliances) (Amendment) Regulations 2009"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2008/528",
      "affecting_title": "The Local Involvement Networks Regulations 2008"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2005/641/schedule/3/paragraph/19",
    "retrieved_at": "2026-10-29T05:04:38.912950+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}