{
  "url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-scotland-regulations-2009/schedule-1/paragraph-12",
  "json_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-scotland-regulations-2009/schedule-1/paragraph-12.json",
  "legislation": "ssi/2009/183",
  "legislation_title": "The National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009",
  "legislation_url": "https://openlegislation.uk/national-health-service-pharmaceutical-services-scotland-regulations-2009",
  "path": "schedule/1/paragraph/12",
  "kind": "paragraph",
  "number": "12",
  "heading": "Complaints, concerns, comments, feedback;",
  "text": "A pharmacy contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.",
  "extent": "S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Sch. 1 para. 12 substituted (1.4.2012) by The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012 (S.S.I. 2012/36), reg. 1(1), sch. para. 5(3)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Sch. 1 para. 12 in force at 1.7.2009, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ssi/2009/183/schedule/1/paragraph/12",
    "retrieved_at": "2026-10-28T22:01:31.574730+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}