# The National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009, Paragraph 12: Complaints, concerns, comments, feedback;

Extent: S

A pharmacy contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.

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Source: https://www.legislation.gov.uk/ssi/2009/183/schedule/1/paragraph/12 (the official version)
Page: https://openlegislation.uk/national-health-service-pharmaceutical-services-scotland-regulations-2009/schedule-1/paragraph-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.