# The National Health Service (Pharmaceutical Services) (Wales) Regulations 2020, Paragraph 10: Complaints and concerns

Extent: E+W

(1) Where a dispensing doctor—
(a) is a GMS contractor, or is engaged or employed by a GMS contractor, the complaints procedure established in accordance with the terms of a GMS contract which give effect to paragraph 101 of Schedule 3 to the GMS Regulations (concerns and complaints);
(b) is an APMS contractor, or is engaged or employed by an APMS contractor, the complaints procedure established by the relevant APMS contract to deal with complaints in relation to the provision of primary medical services;
(c) is employed or engaged by a Local Health Board for the purposes of providing pharmaceutical services within an LHBMS practice, the complaints procedure established by that LHBMS practice to deal with complaints in relation to the provision of primary medical services,
applies in relation to any matter reasonably connected with the provision of pharmaceutical services as it applies as respects to services provided under that contract or agreement, or within that practice.
(2) Accordingly, a GMS contract which gives effect to 102 of Schedule 3 to the GMS Regulations (co-operation with investigations) also applies in relation to complaints or concerns notified about such matters.

---
Source: https://www.legislation.gov.uk/wsi/2020/1073/schedule/7/paragraph/10 (the official version)
Page: https://openlegislation.uk/national-health-service-pharmaceutical-services-wales-regulations-2020/schedule-7/paragraph-10
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.