# Northern Ireland Act 1998, Paragraph 10


(1) If the Commission receives a complaint made in accordance with this paragraph of failure by a public authority to comply with a scheme approved or made under paragraph 6 or 7, it shall—
(a) investigate the complaint; or
(b) give the complainant reasons for not investigating.
(2) A complaint must be made in writing by a person who claims to have been directly affected by the failure.
(3) A complaint must be sent to the Commission during the period of 12 months starting with the day on which the complainant first knew of the matters alleged.
(4) Before making a complaint the complainant must—
(a) bring the complaint to the notice of the public authority; and
(b) give the public authority a reasonable opportunity to respond.

---
Source: https://www.legislation.gov.uk/ukpga/1998/47/schedule/9/paragraph/10 (the official version)
Page: https://openlegislation.uk/northern-ireland-act-1998/schedule-9/paragraph-10
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.