Regulation 5 Service user’s guide
(1)
The registered person shall prepare a service user’s guide which shall include—
(a)
a summary of the statement of purpose;
(b)
the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;
(c)
a summary of the complaints procedure established in accordance with regulation 18; and
(d)
the address and telephone number of the Commission.
(2)
The registered person shall make a copy of the service user’s guide available on request for inspection at the agency premises by every service user and any person acting on behalf of a service user.