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Regulation 19 Review of quality of service provision

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

(1)

The registered person must introduce and maintain a system for reviewing at appropriate intervals the quality of services provided by the agency.

(2)

The registered person must supply to the appropriate office of the National Assembly a report in respect of any review conducted by the registered person for the purposes of paragraph (1) and must make a copy of the report available upon request for inspection by service users and persons acting on behalf of service users.

(3)

The system referred to in paragraph (1) must provide for consultation with service users and persons acting on behalf of service users.