# The Nurses Agencies (Wales) Regulations 2003, Regulation 5: Service user’s guide


(1) The registered person must prepare a service user’s guide which must include —
(a) a summary of the statement of purpose;
(b) the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;
(c) a summary of the complaints procedure established in accordance with regulation 18; and
(d) the address and telephone number of any specified appropriate office of the National Assembly.
(2) The registered person must make a copy of the service user’s guide available on request for inspection at the agency premises by every service user and any person acting on behalf of a service user.

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Source: https://www.legislation.gov.uk/wsi/2003/2527/regulation/5 (the official version)
Page: https://openlegislation.uk/nurses-agencies-wales-regulations-2003/regulation-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.