# The Nursing Agencies Regulations (Northern Ireland) 2005, Regulation 5: Service user’s guide

Extent: N.I.

(1) The registered person shall prepare a service user’s guide which shall include –
(a) a summary of the statement of purpose;
(b) the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;
(c) a summary of the complaints procedure established in accordance with regulation 19; and
(d) details of how patients can engage with inspectors, including the address and telephone number of the RQIA .
(2) The registered person shall make a copy of the service user’s guide available on request by every service user and any person acting on behalf of a service user.

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Source: https://www.legislation.gov.uk/nisr/2005/175/regulation/5 (the official version)
Page: https://openlegislation.uk/nursing-agencies-regulations-northern-ireland-2005/regulation-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.