# The Occupational Pension Schemes (Internal Dispute Resolution Procedures Consequential and Miscellaneous Amendments) Regulations 2008, Regulation 2: Information requirements

Extent: E+W+S
Status: prospective

(1) When the trustees or managers of an occupational pension scheme receive (or, as the case may be, the specified person receives) an application under the relevant procedure, they must as soon as is reasonably practicable—
(a) inform the applicant that TPAS (the Pensions Advisory Service) is available to assist members and beneficiaries of the scheme in connection with any difficulty with the scheme, and
(b) give the applicant the contact details for TPAS.
(2) For the purposes of paragraph (1), the relevant procedure is a procedure for the application for the resolution of a pension dispute under section 50(4) of the Act (procedure for resolution of a pensions dispute).
(3) For the purposes of paragraph (1), “member” has the meaning given to it in section 124(1) and 125(4) of the Act (interpretation of Part 1 and supplementary), and “members” is to be construed accordingly.
(4) When the trustees or managers of an occupational pension scheme notify the applicant of their decision on the matters in dispute in accordance with section 50(5)(b) of the Act (dispute resolution arrangements – duties of trustees or managers), the notification shall include—
(a) a statement that the Pensions Ombudsman appointed under section 145(2) of the Pension Schemes Act 1993 may investigate and determine any complaint or dispute of fact or law, in relation to a scheme, made or referred in accordance with that Act, and
(b) the Pensions Ombudsman’s contact details.

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Source: https://www.legislation.gov.uk/uksi/2008/649/regulation/2 (the official version)
Page: https://openlegislation.uk/occupational-pension-schemes-internal-dispute-resolution-procedures-consequential-and-miscellaneous-amendments-regulations-2008/regulation-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.