# The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016, Regulation 3: Transitional Provision


Where a complaint has been raised before 1st April 2017 the responsible body is to handle the complaint in accordance with arrangements made under the 2012 Regulations as they applied immediately before that date.

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Source: https://www.legislation.gov.uk/ssi/2016/401/regulation/3 (the official version)
Page: https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-amendment-regulations-2016/regulation-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.