{
  "url": "https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012/regulation-6B",
  "json_url": "https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012/regulation-6B.json",
  "legislation": "ssi/2012/36",
  "legislation_title": "The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012",
  "legislation_url": "https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012",
  "path": "regulation/6B",
  "kind": "regulation",
  "number": "6B",
  "heading": "Complaints requiring investigation",
  "text": "(1) In dealing with a complaint specified in regulation 6B(2), the responsible body must—\n(a) make a written record of the complaint;\n(b) investigate the complaint;\n(c) send the complainant a written acknowledgement of the complaint within 3 working days of the day on which the complaint is received;\n(d) subject to regulation 6C, send the complainant a written report of the investigation within 20 working days of the day on which the complaint is received.\n(2) A complaint is specified if—\n(a) it is a complaint which is not specified in regulation 7(2); and\n(b) the responsible authority considers that it is a serious or complex complaint which is not capable of being resolved without an investigation.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Regs. 6A-6D substituted for reg. 6 (1.4.2017) by The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016 (S.S.I. 2016/401), regs. 1(1), 2(5) (with reg. 3)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ssi/2012/36/regulation/6B",
    "retrieved_at": "2026-10-28T21:45:38.377553+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}