# The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012, Regulation 6B: Complaints requiring investigation


(1) In dealing with a complaint specified in regulation 6B(2), the responsible body must—
(a) make a written record of the complaint;
(b) investigate the complaint;
(c) send the complainant a written acknowledgement of the complaint within 3 working days of the day on which the complaint is received;
(d) subject to regulation 6C, send the complainant a written report of the investigation within 20 working days of the day on which the complaint is received.
(2) A complaint is specified if—
(a) it is a complaint which is not specified in regulation 7(2); and
(b) the responsible authority considers that it is a serious or complex complaint which is not capable of being resolved without an investigation.

---
Source: https://www.legislation.gov.uk/ssi/2012/36/regulation/6B (the official version)
Page: https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012/regulation-6B
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.