# The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012, Regulation 6D: Modification of procedure for anonymous complaints


(1) A complaint is an “anonymous complaint” if the complainant does not disclose sufficient information about the complainant’s identity to enable the responsible authority to correspond about, or investigate, the complaint.
(2) If a complaint which is required to be dealt with under regulation 6A or 6B is an anonymous complaint, those regulations apply subject to the following modifications.
(3) A requirement to communicate with or send any information to the complainant only applies to the extent that it is reasonably practicable for the responsible authority to do so.
(4) A requirement to investigate the complaint only applies to the extent that the responsible authority is able to determine the facts and circumstances giving rise to the complaint.

---
Source: https://www.legislation.gov.uk/ssi/2012/36/regulation/6D (the official version)
Page: https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012/regulation-6D
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.