# The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012, Paragraph 5: Amendment of the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009

Extent: S

(1) Schedule 1 (terms of service for pharmacists and pharmacy contractors) to the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009 is amended as follows.
(2) In paragraph 3 (incorporation of provisions of regulations, etc)—
(a) in sub-paragraph (d), omit “and” where it last occurs;
(b) after sub-paragraph (e), insert—
“; and
(f) the Patient Rights (Scotland) Act 2011 and any regulations or directions made under that Act, so far as relevant to pharmacists and pharmacy contractors as providers of services under the health service.”.
(3) For paragraph 12 (complaints) substitute—
“Complaints, concerns, comments, feedback;
12. A pharmacy contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.”.
(4) In paragraph 13 (complaints) for “directions given under section 2(5) of the Act”, substitute “section 15 of the Patient Rights (Scotland) Act 2011”.

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Source: https://www.legislation.gov.uk/ssi/2012/36/schedule/paragraph/5 (the official version)
Page: https://openlegislation.uk/patient-rights-complaints-procedure-and-consequential-provisions-scotland-regulations-2012/schedule/paragraph-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.