{
  "url": "https://openlegislation.uk/payment-accounts-regulations-2015/schedule-5/paragraph-5",
  "json_url": "https://openlegislation.uk/payment-accounts-regulations-2015/schedule-5/paragraph-5.json",
  "legislation": "uksi/2015/2038",
  "legislation_title": "The Payment Accounts Regulations 2015",
  "legislation_url": "https://openlegislation.uk/payment-accounts-regulations-2015",
  "path": "schedule/5/paragraph/5",
  "kind": "paragraph",
  "number": "5",
  "heading": "Information about the alternative arrangement",
  "text": "(1) A participating payment service provider must make available to consumers the following information about the alternative arrangement—\n(a) the roles played by participating payment service providers when switching payment accounts;\n(b) the time limits that apply for the completion of any tasks provided for in the alternative arrangement;\n(c) any fees that are to be be charged;\n(d) details of any information that the consumer is required to provide;\n(e) details of the consumer’s right to make a complaint to the Financial Ombudsman Service.\n(2) The information referred to in sub-paragraph (1) must be made available —\n(a) free of charge on paper or another durable medium at all premises of the participating payment service provider that are accessible to consumers; and\n(b) in electronic form on the participating payment service provider’s website at all times.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2015/2038/schedule/5/paragraph/5",
    "retrieved_at": "2026-10-28T23:29:04.366940+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}