# The Payments in Euro (Credit Transfers and Direct Debits) Regulations 2012, Regulation 12: Complaints


(1) The Authority must maintain arrangements designed to enable payment service users and other interested parties to submit complaints to it that a requirement imposed by the Regulations has been breached by a payment service provider.
(2) Where it considers it appropriate, the Authority must include in any reply to a complaint under paragraph (1) details of the ombudsman scheme established under Part 16 of the 2000 Act (the Ombudsman Scheme).

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Source: https://www.legislation.gov.uk/uksi/2012/3122/regulation/12 (the official version)
Page: https://openlegislation.uk/payments-in-euro-credit-transfers-and-direct-debits-regulations-2012/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.