# The Pedicab Operators (London) Regulations 2026, Paragraph 9: Further requirements


At all times during the operator’s hours of business and at all times during a journey, the operator, unless the operator is a fleet operator, must ensure that the person for whom the pedicab booking was made is able to speak to a person at the operating centre if the person wants to make a complaint or discuss any other matter about the carrying out of the pedicab booking with the operator.

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Source: https://www.legislation.gov.uk/uksi/2026/135/schedule/paragraph/9 (the official version)
Page: https://openlegislation.uk/pedicab-operators-london-regulations-2026/schedule/paragraph-9
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.