Regulation 16 Matters to be included in a decision

A decision given under regulation 10 must be given in writing and must include –

(a)

reasons for the decision;

(b)

an explanation as to whether and, if so, to what extent the decision –

(i)

varies or revokes the decision already made by the Board in respect of the matters complained of in the relevant complaint;

(ii)

substitutes a different decision;

(c)

details of any compensation payable by the Board;

(d)

references to any relevant legislation;

(e)

a statement that if the complainant is dissatisfied with the decision he may refer the matter to the PPF Ombudsman;

(f)

the address at which the PPF Ombudsman may be contacted.