# Pension Schemes Act 2021, Paragraph 5: Feedback and complaints


Whether there are systems and processes—
(a) for gathering feedback concerning promotion or marketing of the scheme;
(b) for directing complaints concerning promotion or marketing of the scheme to the correct channels for resolution;
(c) for evaluating feedback and complaints concerning promotion or marketing of the scheme and sharing such feedback and complaints with the scheme proprietor and the trustees of the scheme;
(d) for taking into account feedback and complaints concerning promotion or marketing of the scheme in the design of promotion or marketing of the scheme;
(e) for reporting to the scheme proprietor and the trustees as to how feedback and complaints have been taken into account in the design of promotion or marketing of the scheme.

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Source: https://www.legislation.gov.uk/ukpga/2021/1/schedule/1C/paragraph/5 (the official version)
Page: https://openlegislation.uk/pension-schemes-act-2021/schedule-1C/paragraph-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.