# Pension Schemes Act 2021, Feedback and complaints


5
Whether there are systems and processes—
(a)for gathering feedback concerning promotion or marketing of the scheme;
(b)for directing complaints concerning promotion or marketing of the scheme to the correct channels for resolution;
(c)for evaluating feedback and complaints concerning promotion or marketing of the scheme and sharing such feedback and complaints with the scheme proprietor and the trustees of the scheme;
(d)for taking into account feedback and complaints concerning promotion or marketing of the scheme in the design of promotion or marketing of the scheme;
(e)for reporting to the scheme proprietor and the trustees as to how feedback and complaints have been taken into account in the design of promotion or marketing of the scheme.

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Source: https://www.legislation.gov.uk/ukpga/2021/1/schedule/4C/part/2/crossheading/feedback-and-complaints (the official version)
Page: https://openlegislation.uk/pension-schemes-act-2021/schedule-4C/part-2/crossheading-feedback-and-complaints
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.