{
  "url": "https://openlegislation.uk/pensions-dashboards-no-2-regulations-northern-ireland-2023/regulation-12",
  "json_url": "https://openlegislation.uk/pensions-dashboards-no-2-regulations-northern-ireland-2023/regulation-12.json",
  "legislation": "nisr/2023/209",
  "legislation_title": "The Pensions Dashboards (No. 2) Regulations (Northern Ireland) 2023",
  "legislation_url": "https://openlegislation.uk/pensions-dashboards-no-2-regulations-northern-ireland-2023",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Information on making a complaint",
  "text": "(1) A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.\n(2) This must include a link to the central complaints process for the Money and Pensions Service.\n(3) In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.",
  "extent": "N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 12 in operation at 8.12.2023, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nisr/2023/209/regulation/12",
    "retrieved_at": "2026-10-29T00:30:07.395604+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}