# The Pensions Dashboards (No. 2) Regulations (Northern Ireland) 2023, Regulation 12: Information on making a complaint

Extent: N.I.

(1) A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.
(2) This must include a link to the central complaints process for the Money and Pensions Service.
(3) In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.

---
Source: https://www.legislation.gov.uk/nisr/2023/209/regulation/12 (the official version)
Page: https://openlegislation.uk/pensions-dashboards-no-2-regulations-northern-ireland-2023/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.