{
  "url": "https://openlegislation.uk/pharmaceutical-services-regulations-northern-ireland-1997/schedule-2/paragraph-12",
  "json_url": "https://openlegislation.uk/pharmaceutical-services-regulations-northern-ireland-1997/schedule-2/paragraph-12.json",
  "legislation": "nisr/1997/381",
  "legislation_title": "Pharmaceutical Services Regulations (Northern Ireland) 1997",
  "legislation_url": "https://openlegislation.uk/pharmaceutical-services-regulations-northern-ireland-1997",
  "path": "schedule/2/paragraph/12",
  "kind": "paragraph",
  "number": "12",
  "heading": "Complaints",
  "text": "(1) A chemist shall co-operate with any investigation of a complaint by the Board in accordance with the procedures which it operates in accordance with directions given under Article 17(1) of the Order, whether the investigation follows one under the complaints procedure or not.\n(2) The co-operation required by sub-paragraph (1) includes—\n(a) answering questions reasonably put to the chemist by the Board;\n(b) providing any information relating to the complaint reasonably required by the Board; and\n(c) attending any meeting to consider the complaint (if held at a reasonably accessible place and at a reasonable hour, and of which due notice has been given), if the chemist's presence at the meeting is reasonably required by the Board.",
  "extent": "N.I.",
  "status": "prospective",
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Sch. 2 para. 12 in operation at 6.10.1997, see reg. 1"
    }
  ],
  "outstanding_effects": [
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      "affecting_title": "The Pharmaceutical Services (Amendments Relating to Serious Shortage Protocols) Regulations (Northern Ireland) 2019"
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      "type": "omitted",
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      "affecting_title": "The Pharmaceutical Services (Amendment) Regulations (Northern Ireland) 2010"
    },
    {
      "type": "substituted",
      "affecting": "nisr/2016/104",
      "affecting_title": "The Health and Social Care (Disciplinary Procedures) Regulations (Northern Ireland) 2016"
    },
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      "type": "words substituted",
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      "affecting_title": "The Pharmaceutical Services (Amendment No. 2) Regulations (Northern Ireland) 2022"
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    {
      "type": "words substituted",
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      "affecting_title": "The Pharmaceutical Services (Amendment No. 2) Regulations (Northern Ireland) 2022"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nisr/1997/381/schedule/2/paragraph/12",
    "retrieved_at": "2026-10-29T02:27:30.758145+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}