Schedule 1 CITIZEN FOCUS

Quality of service surveys showing—

1. (a)

   percentage of the public satisfied with the time taken to answer a 999 call from a member of the public,

2. (b)

   percentage of the public satisfied with the arrival time of an officer dealing with an immediate response incident,

3. (c)

   percentage of the public satisfied with police action in response to 999 calls,

4. (d)

   percentage of victims satisfied with police initial response to a report of violent crime,

5. (e)

   percentage of victims satisfied with police initial response to a report of burglary to a dwelling,

6. (f)

   percentage of victims of road traffic collisions satisfied with the police service at the scene of the collision, and

7. (g)

   percentage of victims of racist incidents satisfied with the police service when dealing with the incident.

Public reassurance and quality of life as identified by—

1. (a)

   percentage of residents surveyed who said that they feel “fairly safe” or “very safe” after dark whilst outside in the local authority area, and

2. (b)

   percentage of residents surveyed who said that they feel “fairly safe” or “very safe” during the day whilst outside in the local authority area.