Schedule 1 CITIZEN FOCUS

Indicator number	Description of Indicator
1	Satisfaction of victims of domestic burglary, violent crime, vehicle crime and road traffic collisions with respect to— (a) making contact with the police; (b) action taken by the police; (c) being kept informed of progress; (d) their treatment by staff; and (e) the overall service provided.
2	(a) Using the British Crime Survey, the percentage of people who think their local police do a good job.
3	(a) Satisfaction of victims of racist incidents with respect to the overall service provided. (b) From 1(e), comparison of satisfaction for white users and users from visible minority ethnic groups with respect to the overall service provided. (c) Percentage of PACE stop/searches which lead to arrest by ethnicity of the person stopped. (d) Comparison of percentage detected of violence against the person offences by ethnicity of the victim.

Indicator number

Description of Indicator

Satisfaction of victims of domestic burglary, violent crime, vehicle crime and road traffic collisions with respect to—

(a)

Using the British Crime Survey, the percentage of people who think their local police do a good job.

(a)

Satisfaction of victims of racist incidents with respect to the overall service provided.

(b)

From 1(e), comparison of satisfaction for white users and users from visible minority ethnic groups with respect to the overall service provided.

(c)

Percentage of PACE stop/searches which lead to arrest by ethnicity of the person stopped.

(d)

Comparison of percentage detected of violence against the person offences by ethnicity of the victim.