Regulation 6 Duty to determine eligibility for consideration
Where a complaint is received by the Chief Inspector, the decision-making authorities must decide whether it is eligible for consideration.
Subject to paragraphs (3) and (4), a complaint is eligible for consideration if it complies with the requirements of regulation 4 (making of complaints).
A complaint that merely repeats the substance of a complaint that is being investigated is not eligible for consideration.
A complaint that merely repeats the substance of a complaint that has already been investigated is not eligible for consideration unless there has been a material change of circumstances since the previous complaint was made.
If the decision-making authorities decide that a complaint is eligible for consideration, the Chief Inspector must inform the designated body in writing that—
the complaint will be investigated, and
the designated body will be provided with progress reports on the investigation of the complaint.
If the decision-making authorities decide that the complaint is not eligible for consideration, the Chief Inspector must inform the designated body in writing of that decision and the reasons for it.