{
  "url": "https://openlegislation.uk/postal-administration-scotland-rules-2016/article-28",
  "json_url": "https://openlegislation.uk/postal-administration-scotland-rules-2016/article-28.json",
  "legislation": "uksi/2016/900",
  "legislation_title": "The Postal Administration (Scotland) Rules 2016",
  "legislation_url": "https://openlegislation.uk/postal-administration-scotland-rules-2016",
  "path": "article/28",
  "kind": "article",
  "number": "28",
  "heading": "Complaint",
  "text": "(1) Any person who—\n(a) is, or claims to be, an excluded person; or\n(b) attends the meeting (in person or by proxy) and considers that they have been adversely affected by a person’s actual, apparent or claimed exclusion,\nmay make a complaint.\n(2) The person to whom the complaint must be made (“the relevant person”) is—\n(a) the chair, where it is made during the course of the meeting; or\n(b) the postal administrator, where it is made after the meeting.\n(3) The relevant person must—\n(a) consider whether there is an excluded person; and\n(b) where satisfied that there is an excluded person, consider the complaint; and\n(c) where satisfied that there has been prejudice, take such action as the relevant person considers fit to remedy the prejudice.\n(4) Paragraph (5) applies where—\n(a) the relevant person is satisfied that the complainant is an excluded person;\n(b) during the period of the person’s exclusion—\n(i) a resolution was put to the meeting; and\n(ii) voted on; and\n(c) the excluded person asserts how the excluded person intended to vote on the resolution.\n(5) Subject to paragraph (6), where satisfied that the effect of the intended vote in paragraph (4), if cast, would have changed the result of the resolution, the relevant person must—\n(a) count the intended vote as being cast in accordance with the complainant’s stated intention;\n(b) amend the record of the result of the resolution; and\n(c) where those entitled to attend the meeting have been notified of the result of the resolution, notify them of the change.\n(6) Where satisfied that more than one complainant in paragraph (4) is an excluded person, the relevant person must have regard to the combined effect of the intended votes.\n(7) A complaint must be made as soon as reasonably practicable and, in any event, by 4 p.m. on the business day following—\n(a) the day on which the person was excluded; or\n(b) where an indication is requested under Rule 27, the day on which the complainant received the indication.\n(8) The relevant person must notify the complainant in writing of any decision.\n(9) A complainant who is not satisfied by the action of the relevant person may apply to the court for a direction to be given to the relevant person as to the action to be taken in respect of the complaint, and any application must be made no more than 2 business days from the date of receiving the decision of the relevant person.",
  "extent": "S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in rule 28(7)(b) substituted (13.4.2017) by The Postal Administration (Scotland) (Amendment) Rules 2017 (S.I. 2017/441), rules 1, 2(11)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Rule 28 in force at 1.10.2016, see rule 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2016/900/article/28",
    "retrieved_at": "2026-10-28T23:20:15.032343+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}