# The Postal Services (Consumer Complaints Handling Standards) Regulations 2008, Regulation 7: Vulnerable consumers

Extent: E+W+S+N.I.

(1) Each regulated provider must put in place arrangements to deal with section 12 complaints made through its complaints handling procedure.
(2) If a regulated provider identifies a consumer as a vulnerable consumer with a consumer complaint, or the Council refers such a consumer to a regulated provider, that regulated provider must take such additional steps as it considers necessary or appropriate with a view to assisting that vulnerable consumer and completing their consumer complaint in an appropriate and prompt manner.

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Source: https://www.legislation.gov.uk/uksi/2008/2355/regulation/7 (the official version)
Page: https://openlegislation.uk/postal-services-consumer-complaints-handling-standards-regulations-2008/regulation-7
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.