{
  "url": "https://openlegislation.uk/postal-services-consumer-complaints-handling-standards-regulations-2008/regulation-8",
  "json_url": "https://openlegislation.uk/postal-services-consumer-complaints-handling-standards-regulations-2008/regulation-8.json",
  "legislation": "uksi/2008/2355",
  "legislation_title": "The Postal Services (Consumer Complaints Handling Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/postal-services-consumer-complaints-handling-standards-regulations-2008",
  "path": "regulation/8",
  "kind": "regulation",
  "number": "8",
  "heading": "Information to be provided to consumers",
  "text": "(1) Each regulated provider must—\n(a) publish its complaints handling procedure in such a manner as will ensure reasonable publicity for it;\n(b) ensure that its complaints handling procedure appears at a clear and prominent location on any relevant website it operates or controls; and\n(c) ensure that details of how to make a consumer complaint are made available at all its business premises which are accessible to the public, including the premises of its agents.\n(2) Where a regulated provider becomes aware, following contact by or on behalf of the complainant, that a consumer complaint which the regulated provider had recorded as a completed complaint is not a completed complaint, the regulated provider must as soon as reasonably practicable—\n(a) direct the complainant to the complaints handling procedure; and\n(b) offer to provide a copy of the complaints handling procedure to the complainant free of charge.\n(3) Each regulated provider must provide a copy of its complaints handling procedure, free of charge, to any person who requests it.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 8 in force at 1.10.2008, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/2355/regulation/8",
    "retrieved_at": "2026-10-29T03:24:53.766269+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}