# The Postal Services (Universal Postal Service) Order 2012, Paragraph 1: Redirection services

Extent: E+W+S+N.I.

(1) One or more services for addressees providing that during a specified reasonable period all postal packets ... that are to be delivered by a universal service provider to a particular addressee should be conveyed to a postal address other than that marked on the postal packet (“the redirection address”) within a reasonable period.
(2) This service is not required—
(a) where the redirection address is outside the United Kingdom and—
(i) the postal packet contains registered items or insured items; or
(ii) the postal packet exceeds 100 grams in weight, 240 millimetres in length, 165 millimetres in width or 25 millimetres in thickness;
(b) in relation to postal packets to a particular addressee or from a particular sender or class of sender, where the provision of the service in relation to those postal packets would create a substantial risk of crime;
(c) where the address marked on the postal packet or the redirection address relates to premises in relation to which it is reasonable not to provide the service; or
(d) where the redirection address is a delivery office or a post office.

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Source: https://www.legislation.gov.uk/uksi/2012/936/schedule/3/paragraph/1 (the official version)
Page: https://openlegislation.uk/postal-services-universal-postal-service-order-2012/schedule-3/paragraph-1
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.